Refund policy

Returns

We will gladly accept on-line returns on our full-priced merchandise. Please submit your return request via email at info@benaarla.com with your order number and reason for return. Once we receive your request, we will provide you with a return label. Please see below for our return policy:

• Returns must be postmarked and dropped off with the shipping carrier within 14 days of the order delivery date.
• To be eligible for a refund to the original payment method, the return shipment must be postmarked within this 14-day return window.
• Returns postmarked after the 14-day return window may not be eligible for a refund and may be issued store credit at Benaar LA's discretion.
• Items must be in their original condition and packaging, unworn and unwashed.
• Items marked Final Sale are not eligible for return.
• Return shipping charges (a flat fee of $10) will be deducted from your refund.
• Original shipping fees will not be refunded
  

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or any accessories. All items marked 'on sale', final sale or being sold at a trunk shows are final sale. Benaar LA does not offer Returns, Refunds, or Exchanges of any kind on items sold at pop-ups, trunk shows, or at our showroom in person. All international orders are final sale. 

Returns are processed within 3-5 business days upon receipt of the items in our facility. Refunds will be made in the original form of payment and depending on your credit card company it may take several business days to reflect on your account.  

You can always contact our friendly Customer Service team for any return questions at info@benaarla.com. We will respond Mon-Fri, 9am -5pm PT.

Final Sale Items

Items listed below are NOT eligible for Returns or Exchanges:

• Final Sale Items
  * Flash Sale Items including, Valentine's Day Mother's Day, Memorial Day, 4th Of July, Halloween, Black Friday, Cyber Monday, Super Saturday, and New Year's Eve plus all other major holidays. 
  * All Accessories (Jewelry, Hats, Scarves, Sunglasses, Belts & Handbags)
• All international orders are final sale. Benaar LA is not responsible for international shipments lost in transit. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We are currently not able to offer exchanges. If you would like a different size, color or style, we recommend returning your item and placing a new order. Thank you for your understanding. 

Refunds
Please note: We are able to offer store credit and ask that you tell us your preference when returning your product. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Please note, original shipping fees will not be credited back upon return.

To initiate a return, please email us at info@benaarla.com